Terms & Conditions

Minimum Order


We have no minimal order quantity for registered customers.

Placing Orders


You may place your order several different ways:

  • Submit your order via our wholesale site at www.bonairehospitalitysupplies.com
. You must be a registered user to view this site. If you have not yet registered, please go to the website, click on “Log In” then “Create New Account”. Follow the prompts and submit your information.
  • Call our customer service representative toll free (+599) 717 2041.
  • Email your order.

Out of Stock


We try to have everything in stock. However, there may be unavoidable outages. When an out-of-stock situation occurs we do not back-order out-of-stock items. We will either, hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will indicate on your packing slip any items that you ordered that were out of stock.

Delivery


Orders are available for pick-up Monday – Friday 08.00-12:00 and 13:00-17.00. For more information about delivery possibilities please contact us.

Shipping Errors/Damaged Goods


You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no extra charge.  Bonaire Hospitality Supplies accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery protocol. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.



Returns


Our goods are guaranteed to satisfy our customer’s expectations. In the event that the customer wishes to discontinue any products and they are returned to Island shop in sellable condition, a credit will be issued to the customer’s account.

Payment


Credit Cards:
We accept credit cards including MasterCard, Visa, Discover, and American Express. Due to higher transaction costs we do have to add a surcharge of 2.75% on any transaction paid by credit card.

Net 30 Terms:
You may also apply for credit. Please Contact Us by calling (+599) 717 2041 to find out if you are eligible for credit.


International Orders


Due to customs and shipping complications we do not ship international orders at this time.